Frequently Asked Questions

FAQ / Email Support / Chat Support 

Who should use Motorbunny?

If you have come this far and are reading this FAQ, odds are Motorbunny is for someone exactly like you! Motorbunny is for anyone and everyone who is looking for a more intense experience in their sex life. We have been pretty amazed at the diversity of people and use cases. Women, Men, Solo, Couples, Groups... That's the great thing about Motorbunny. We make a great tool. It’s up to you decide how, when and where to use it!

What about shipping?

All orders are packaged in a normal, discrete brown box. The shipper address will be "Fulfillment Center.” Shipping in the Continental US is free. International rates are calculated at the time of order, and expedited shipping will be available for purchase at the time of checkout. We make our best effort to ship same day.  All orders are guaranteed to ship the next business day.  Once an order has been submitted to the warehouse it cannot be cancelled. In this case cancelled orders will be refunded for the cost of the goods minus shipping cost to redirect the package back to the warehouse.

Receiving your Motorbunny when and where you want

Once you've placed your order through Motorbunny.com you can customize your shipping options by signing up for FREE at UPS MyChoice or FedEx Delivery Manager depending on the carrier delivering your package.  Both options allow you to customize the date or time of delivery or have it held at the carrier's location.

Note: Once you have placed your order Motorbunny employees cannot change your shipping address.

How long does it take to ship?

Unless you choose an expedited shipping method your order will ship the next business day typically via FedEx Home Delivery.  Once shipped a confirmation email and tracking number is sent (usually you'll receive that after 5PM CST).

All orders leave from our fulfillment centers in LA and Chicago, so three business days is typically the maximum wait time you can expect with standard shipping.

How will I be charged?

We accept all major credit cards, PayPal, FuturePay, and Amazon Payments. Your credit card will show a charge from "MB Technologies".   

What makes you different from your competition?

  1. Price -We make no bones about it. Price is one of Motorbunny's biggest differentiators. Similar products cost around $1500 bucks! Accessibility is one of our key goals at Motorbunny. Everyone deserves to realize their maximum potential for pleasure. Anything we do will be affordable. This experience should not be a "luxury" only available to a few. For about the cost of a new computer or smart phone, you can Hop On!
  2. Design -Motorbunny has been designed with quality and safety as priorities. We have enclosed all electrical components inside the housing, so there are no exposed circuit boards. We also use an external A/C adapter, like you would use for a laptop. This lowers the voltage that goes into Motorbunny and allows for international use. All Motorbunny components have been CE and RoHS certified.
  3. Fun - There is a reason Spinal Tap was such a cultural watershed. The idea of “going to eleven” captures the mindset of taking anything to the next level. It’s absurd. But, man, does it feel right. We have also included four stainless steel eyelets. Obvious uses are to attach knee pads or restraints. (Be sure to check out our attachments and accessories!) But we are really looking forward to all of the creative uses you all come up with!

What do I risk?

Excellent question, savvy seeker of sexual satisfaction. If anything goes wrong, just send it back. (We’d rather you do it within 45 days, just so our faith in humanity is intact, y’know?) You will be refunded (minus a $199 storage and inspection fee).

What is your warranty?

The Motorbunny unit comes with a 1-year parts and labor warranty.  This warranty is only valid with proper usage of Motorbunny and covers any defective product issues, but does not cover accidental damage or physical damage (for instance, by dropping the unit on a hard surface).  If there is a problem with your Motorbunny unit please support@motorbunny.com.

After one year, Motorbunny repairs can be made for a flat fee of $100.

Accidental damage can be repaired at the cost of the customer. For repairs contact support@motorbunny.com.

About the Motorbunny Unit

Safety Certifications

Tests and certifications

Motorbunny has been tested for and been found compliant with RoHS, CE, and MSDS tests for all products we offer, and we’ve passed Amazon’s own approval process.

What is RoHS?

RoHS testing looks for restricted substances in electrical equipment and electronic products, like lead and other unsafe components.

What is CE?

This test certifies that the product meets the requirements of the applicable European Union requirements for product operation and materials safety.

What is MSDS?

“Materials Safety Data Sheet” – This affirms that the TPE materials used in the manufacture of the standard Motorbunny attachments included in the Starter Kit do not include elements that can combine to form harmful chemicals (Pthalates) in amounts that would require the duty to communicate information in accordance with Article 33 of European Union regulation concerning the Registration, Evaluation, Authorization and Restriction of Chemicals (REACH).

General Maintenance

Standard attachments

We recommend that you wash standard attachments with warm, soapy water after

each use. Don’t use anything that will irritate your skin! Hand soap works great.

Attachment support rods and stems

Do not substitute other objects if rods or stems become damaged. Replace them with new ones. Contact us to order more.

Motorbunny saddle cover

Wipe the saddle down with soapy water and wipe it dry. Do not attempt to remove the saddle cover or immerse the Motorbunny unit in water.  

About Attachments

Standard Attachments (TPE)  

TPE (thermoplastic elastomer) is a thermoplastic polymer blend commonly used in toys and other products. It can be mixed to achieve a wide variety of shapes, densities and textures, and is an excellent material for people with chemical sensitivities or allergies (like Latex!).

Note that TPE is slightly porous and cannot ever be completely disinfected. Please don’t share standard attachments with anyone else! That’s gross! You can purchase your own standard attachments for pretty darned cheap. If you insist on sharing after washing the attachment with soap, use a condom.

Our standard attachments are durable, but not as durable as silicone. They are pretty resistant to tearing, but weren’t designed to last forever. Depending on the frequency of use and how well you care for your attachments, they should last for at least a year or so. If an attachment begins to tear, you should replace it immediately.

Care and cleaning for standard attachments

Standard attachments can be cleaned with antibacterial (or mild) soap and water, or a water-based toy cleaner. DO NOT use dish soap, bleach or rubbing alcohol, boil or place standard attachments in the dishwasher.

Try to store all your attachments separate from toys made of other substances. They can leach onto one another in storage.

Silicone Attachments

Our 100% Silicone Premium Attachments are non-porous, hygienic, and flexible. The are quiet durable, and they also warm and retain body heat well.

Care and cleaning for Silicone attachments

Silicone was practically made for high temperatures, so you can fully disinfect them by boiling them for 5-10 minutes, or put them in the top rack of your dishwasher. They also clean nicely with soap and water, or sanitize them with a 10% bleach solution (Rinse very well after you do this so you don’t irritate your skin when you use it next!).

Try to store all your attachments separate from toys made of other substances. They can leach onto one another in storage.

What kind of lube should I use?

Lots of it.

Lube for TPE attachments

DO NOT use oil-based lube with standard attachments. It can break down the material quickly. Water-based is always the safest.

Lube for silicone attachments

DO NOT use silicone lubricants with silicone attachments. It seems odd, but silicone lubricants can break down silicone and make it gummy.  Water-based is always safest.

Additional General Safety Notes

  1. Never use Motorbunny without a Motorbunny attachment in place. Ouch!
  2. Keep it away from water. This means waterbeds, too!
  3. Don’t use Motorbunny if you are pregnant or are trying to get pregnant.
  4. Don’t use Motorbunny if you have a vaginal or UTI infection.
  5. If you have a heart condition, consult your physician to see if you are healthy enough to hop on.